Urgent Opening for Manager- CRM for Jaipur location with the leading Real Estate

vision hr services

5 to 8 yrs. Jaipur
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Posted on 09 Dec 2014

Job Description

Role & Responsibilities :

• Customer care process for residential projects for all the consumer interaction/ requisite points, from the time of sale to the handover of the residence.
• Complete documentation process starting with booking, stamping, co-ordination for registration and loan processes.
• Ensure Zero complaints and strict adherence to the defined Standard Operation Procedure.
• Ensuring high standards of service delivery, query resolution & documentation within specified time limits.
• Ensuring standardized MIS procedures.
• Acting as the customer's escalation point for business critical support issues.
• Customer service profile included regular communication with the customer, channel partners, brokers etc. ,solving their queries, explaining the legalities of the agreement, the product in which they have invested and ensuring a unique post sale experience.

Keyskills

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sakshi HR Executive Vision HR Services Delhi

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