Urgent requirement of Female for five star hotel like ITC/Taj/Oberoi

Job Responsibility

· Meets and greet all guests upon arrival and departure.

· Escorts VIP guests to their allocated room and explain the facilities and room features.

· Maintains regular contacts with the guests.

· Obtains guest feedback on their stay in the hotel. If complaints, takes immediate actions to remedy solutions.

· Records daily activities and complaints in the guest relations logbook and informs the respective department heads for immediate actions.

· Assists all guests utilizing the Executive Lounge.

· Works closely with the Food and Beverages team specially Room Service Team and Executive Lounge Team.

· Promote all our outlets and any special promotions going on.

Keyskills