Virtual Relationship Manager

Banking Sector

0 to 3 yrs. Chandigarh , Mumbai
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Posted on 04 Jul 2018

Job Description

To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors
Differentiated training to make them universal phone banking officers – cross training in cards,• liabilities, assets .
Measure of outcomes – NPS, Service Level, Service Quality and Sales. •
Responsible for quality communication and customer servicing within laid down productivity• and service benchmarks.

Complete the logs specified by the process (End-of-day target) •
Adherence to Information Security norms• & quality process norms.
To be aware of and comply with any updates about the process •
Act on the feedback given by Team Leader/Team Coach or Quality or on the coach


Job Posted by

Divya Singh HR Manager RG People Solutions Gurgaon


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