Voice Process Executive

ICICI Lombard

0 to 2 yrs. Hyderabad / Secunderabad
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Posted on 03 May 2017

Job Description

Roles & Responsibilities:
· To interact with Customer on Inbound or Outbound over phone
· Identifying, Handling and resolving customer queries and concerns while maintaining expected quality as per ICICI Lombard on phone
· Documenting / Recording transactions and the necessary follow-up requests with other functions by completing forms and record logs
· Understanding multiple products and processes
· Influencing customer service by following a prepared script to give product reference information

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cherub IT solutions Recruiter cherub it solutions Hyderabad / Secunderabad

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