WFM Analyst

R S Consultants

2 to 6 yrs. Gurgaon
Posted on 29 Jan 2015

Job Description

Scheduling Analyst- WFM Teleperformance
Job Function :Work Force Management

Industry:CRM/Call Centres/BPO/ITES
Salary:As per Industry standards
Qualification::Any Post Graduate
:Any Graduate

Key Skills
·Strong Analytical Skills
·Excellent MS Excel knowledge
·Excellent communication skills (English)
·Familiarity with WFM RTQM Tools (Avaya CMS, IEX, ASPECT eWFM)
:1 year of experience in WFM
:Scheduling Analyst- WFM

Job Description:
This role is responsible for managing:
·Basic Knowledge of Work Force Management
·Scheduling Knowledge on WFM Tool (IEX, Aspect)
·Excellent MS Excel knowledge
·Team Player
·Client Interaction
Desired Candidate Profile:
·Open to work in 24/7 Shift environment


Job Posted by

Riti Seth Partner R S Consultants Lucknow


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