We have a few openings for a Telecom Giant in Noida for the position of Shift Manager.

Skills:-
Managing NOC 24X7 environment & act as a mentor to the shift resources. Role is to handle the day to day operational challenges and ensure smooth operations and as per the contract agreements. Lead by example will be the key attribute desired for the role
3 Key Responsibilities
* Responsible for day to day operational performance
* Managing a team 25-30 resources
* Planning for and ensuring team members' competence enhancement
* Ensuring KPI / SLA Fulfillment related to Network Surveillance & 1st Level troubleshooting of the events taking place on the network
* Review of Performance Metrics for the shift resources and implementation of Corrective & Preventive actions if required
* Ensuring high motivation level of team resources
* Attrition Management
* Providing Technical guidance and Leadership to the team members
* Conducting Performance Appraisals

Keyskills