IT Technical Support Job Description: Roles, Responsibilities & Skills

An interesting job offer to manage one of the most important levers of an organisation-the IT Technical Support. With Information Technology touching all aspects of our lives and most of our work getting executed on laptops and additional Wi fi, there is a need to manage the technical infrastructure of the organisation. Salaries will range from INR 500,000 to INR 750,000 yearly.

Table of Contents

• IT Technical Support Job Description
• Skills and Qualifications for IT Technical Support
• Conclusion
• FAQs

IT Technical Supports are critical to maintaining smooth functioning of an organisation. The role involves working closely with different departments to ensure there are prompt solutions provided for any glitches while working, installations are done within time and scope and work is done seamlessly. This is an individual contributor role.

IT Technical Support Job Description

IT Technical Supports are the most important backroom resources of the organisation. Any glitch from a hardware or software point of view needs to get resolved by them.

Core Responsibilities of IT Technical Support:

• Provide support to all departments in hardware, software, and network related issues.
• Configure, install, and maintain IT systems.
• Configure, install and maintain laptops and workstations.
• Ensure that there is data security enabled like two factor authentication systems.
• Keep a close watch on system performance to ensure there is optimisation of system speeds and costs.
• Collaborate with external vendors to resolve specialise IT issues.
• Ensure passwords are not breached.
• Ensure confidential information is not moved from one workstation to another.
• Report any anomalous behaviour like data theft, identity mismatch.
• Install ERP systems on the workstations.
• Suggest workflow improvements in IT processes.
• Seek approvals from all stakeholders in the IT improvements processes-examine the As-Is and implement the Should-Be.
• Develop tools for digital security policy of the organisation and ensure that all the employees are aware of the policy and the repercussions of not following the same.

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Skills and Qualifications for IT Technical Support

Technical Skills

• Strong proficiency in trouble shooting hardware and software issues.
• Experience in managing LANs, WANs, and VPNs.
• Familiarity with system installations like laptop installations.
• Knowledge of installing different operating systems-Windows, macOS, Linux.
• Must understand digital security tools like two factor authentication etc.
• Must understand Cloud Security tools.
• Knowledge of data back-ups, cloud drive handling is a big plus.
• Knowledge of latest hardware, software, and networking tools in the market.

Communication and Presentation Skills

• Ability to communicate to non-technical staff on the thought and process behind the technical issues that have taken place.
• Ability to prioritize tasks and resolve them under time constraints.
• Strong analytical skills to solve problems quickly and judiciously.
• Ability to communicate cyber security practices to the management in order to get approvals in time.
• Present effectively on the current situation of security infrastructure in the organization.
• Ability to multitask in a high-pressure environment.
• Can resolve conflict when it comes to data downtime, maintenance issues that can arise in the factory from time to time.

Educational Qualifications

• Bachelor's degree in any field.
• If not a bachelor’s degree in the above, then a certification and diploma in CompTIA A+, MCITP, CCNA from reputed institution.

Conclusion

IT Technical Supports secure the smooth functioning of all hardware and software in the organisation. They ensure that all workstations are fully equipped to handle daily workload. The above document shows the abilities required by an IT Technical Support in terms of They ensure that all workstations are fully equipped to handle daily workload. If you are carrying the skillset for the job, please contact us and play a critical role in installing and maintaining a secure cyber security system in the organisation.  If you are carrying the skillset for the job, please contact us.