Apprenticeship Description:

National Apprenticeship Training Scheme, is a program where Volvo Financial Services India engages freshly graduated individuals for year-long apprenticeships, providing them with practical training and skills development opportunities within the company’s various functions under Financial Services. it's a way for Volvo Financial Services to train future workforce members through a structured apprenticeship program.

 

Purpose of the Apprenticeship as Collection Executive:

The Collection Executive is responsible for collecting overdue amounts from delinquent customer accounts allocated to him / her & maximize collected amounts / recovered assets as per targets set by VFS India Collections Head while ensuring a balanced customer service. The Collection Executive is required to adhere strictly to the compliance policies set by VFS India for collections and strictly adhere to the laws of India. The Collection Executive is also responsible for maintenance of collection data on the Collections System and official laptop provided. Selected Individual will learn Financial Services Collection process & Knowledge of financial services process related to commercial vehicle and construction equipment products during the apprenticeship period.

 

Key Responsibilities during the apprenticeship period:

  • Prepares and follows up for collection on overdue accounts allocated to him/her.
  • Visits all customers and negotiates for collection of overdue amounts, maintains relationships with them, and keeps tabs on market references for all his customers.
  • Maintains effective communication with customers and third parties, e.g., lawyers, collection agencies, and repossession agencies.
  • Identifies deployment of the asset and keeps a tab on its movement/utilization.
  • Regularly monitors repayment of accounts, analyzes causes of delinquency, and reports concerns timely.
  • Timely resolves customer disputes.
  • Implements repossession of the asset.
  • Is responsible for the integrity of collection data and customer logs, including visit reports, relating to allocated accounts in the collection.
  • Maintains accuracy in uploading trails on all cases within set timelines.
  • Strictly adheres to compliance.
  • Maintains relationships with collection agencies and their executives, follows up, and provides updates.
  • Updates payments in the VFS system.
  • Role involves collections across all buckets and repossession.
 

Competencies and Skills:

  • Strong willingness to learn and explore career opportunities in the financial services industry.
  • Strong communication skills.
  • Willingness to travel and maintain a high level of field connections.
  • Knowledge of working in a process-driven organization.
  • Should be able to converse fluently in English, Hindi, and the regional language of the state; additional languages will be an added advantage.
 

Additional requirement:

  • Two-wheel vehicle is mandatory with valid driving license.
 

Note:

  • Insurance on Group Personal Accident & Term Life as per company policy will be applicable.
  • Travel reimbursement as per company policy on actuals based on set limits.
  • Only shortlisted candidates will be contacted for further rounds of the selection process. We are an equal opportunity employer and welcome applications from candidates of all backgrounds.
 

About Us

Volvo Group in India

Volvo Group has been creating value and driving change, in almost every segment it has addressed in its 20 years of presence in India, we salute the glory of this country. With more than 3,500 employees, 3 industrial establishments and over 400 sales and support points, not to mention the 1,20,000 drivers we have trained, we are forever entwined with the vast landscape that is India.

Volvo Group's mission is to drive prosperity through transport solutions and we carry this mission forward in India by pushing forth the country's national priorities such as - Urbanisation, Infrastructure Development and Skill development, Safety and Care for the Environment.

 
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Creating Value in India

The Group has a rich experience in high-performance solutions.

In its 20+ years of presence in India, Volvo Group has showcased its ability to establish new segments and introduce novel concepts single-handedly. Today, we are defining the future of transportation in India with our presence across segments- from buses, trucks, construction equipment to engines for the marine and industrial sectors too.

Volvo Group is actively engaged in national priorities such as Make in India, Smart Cities, Electromobility and New Road safety policies, all of which validate the road we have taken - providing sustainable transport solutions, aiming to improve quality of life and seeking sustainable development in India.

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Driving Prosperity in India

Our solutions to global challenges are driven by our mission to drive prosperity through transport and infrastructure solutions, and our vision to be the most desired and successful transport and infrastructure solution provider in the world. Our aspirations guide us on our journey and ensure that we are on the right track.

  • Towards Sustainable Transport
    Volvo Group in India played a key role in establishing concepts and changing the mind-sets with an eventual aim to create value, in whatever we do.
  • Towards Sustainable Manufacturing
    Volvo Group in India offers energy-efficient products and solutions which brings significant savings to our customers and at the same time reduces impact on the environment.
  • Towards Sustainable Society
    Volvo Group in India remains active across a host of areas in this regard – sustainable mobility, skill development as well as supporting communities in the regions we operate in.
 
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About us and what we do

 

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