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Table of contents
1.
Introduction
2.
What is Cloud
3.
Who is a Cloud Support Engineer?
4.
What is the Domain of Cloud Support Engineer
5.
What are the Responsibilities of Cloud Support Manager 
6.
How to Become Cloud Support Engineer
6.1.
Bachelor’s Degree
6.2.
Cloud Computing Platforms
6.3.
Programming Language
6.4.
Technical Certification
6.5.
Internships
7.
What is the Salary of Cloud Support Engineer
8.
Skills of Cloud Support Engineer
8.1.
Cloud Infrastructure
8.2.
Data Management
8.3.
Security and Disaster Recovery
8.4.
Network Architecture
8.5.
Web Services using DevOps
8.6.
Cloud Service Vendors
8.7.
Communication and Leadership
9.
Future Picture of Cloud Support Engineer
10.
Top Companies for the Role of Cloud Support Engineer
10.1.
Amazon Web Services(AWS)
10.2.
Microsoft Azure
10.3.
Oracle
11.
Frequently Asked Questions
11.1.
Who is a cloud support engineer?
11.2.
What kind of pay might a cloud support engineer expect?
11.3.
What abilities should a cloud support engineer have?
11.4.
What makes you the best candidate for the job of cloud support engineer?
11.5.
How do I remain updated with cloud computing innovations and best practices?
12.
Conclusion
Last Updated: Mar 27, 2024

Roles and Responsibilities of Cloud Support Engineer

Author Pallavi singh
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Ashwin Goyal
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18 Jun, 2024 @ 01:30 PM

Introduction

Hello, ninjas! In this article, we will cover the roles and responsibilities of Cloud Support Engineers, the domain of cloud support engineers, the responsibilities of cloud support engineers, and various other things about cloud support engineers.

Introduction

First, let’s dive into what cloud is.

What is Cloud

cloud

Cloud is virtual storage provided by an organization or service to individuals or companies. It consists of a vast network of distant servers that work together as a single ecosystem. 
The servers are created to store or manage data, run applications, or deliver content such as social media, email, office productivity software like Microsoft Office 365, video streaming, etc. This information is available anywhere and anytime because the storage takes place on servers in a data centre (located worldwide). You can access them online through internet-capable devices.
Some Data-center providers are Dropbox, Google Drive, etc.

 Data-center providers

Now we discuss Roles and Responsibilities of Cloud Support Engineer.

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Who is a Cloud Support Engineer?

Engineers who support the cloud's backend operations and infrastructure are known as cloud support engineers.

  • Ensure that cloud services continue to run efficiently.
     
  • Also responsible for identifying and solving all the issues arising from your account, from very basic to complex problems while using cloud services.
     
  • Holds excellence in all the domains and aspects of the company’s products.

What is the Domain of Cloud Support Engineer

cloud support engineers

Cloud Support Engineers need to use the functionalities efficiently for their customers.

The various domains of cloud support engineers are:

  • Architect
  • Engineering
  • Security 
  • Analyst
  • System Administrator 
  • Consultant
     

Let's discuss the roles and responsibilities of Cloud Support Engineer.

What are the Responsibilities of Cloud Support Manager 

Below are the roles and responsibilities of Cloud Support Engineer mentioned:

  • Develop technical plans for new deployments in collaboration with the Program Manager, Project Technical Lead, and the Customer. 
     
  • Work together on the requirements, implementation specifics, resource sizing, and verification and validation.
     
  • Put those plans into action while working with the team and the client.
     
  • Check, confirm, and record the deployments for continued production use.
     
  • Prepare and carry out and keep the improvement of the projects.
     
  • Support the deployments by keeping an eye on them and responding to client questions.
     
  • Take part in a rotation of on-call duties for system support during business and weekend hours.

How to Become Cloud Support Engineer

Cloud Support Engineer is a fascinating career opportunity, so you can follow the steps mentioned in the picture to be a Cloud Support Engineer.

For your information, every milestone is necessary to complete for becoming a successful Cloud Support Engineer.

Roadmap for a Cloud Support Engineer

Bachelor’s Degree

Landing into any professional education is a must. To obtain a Cloud Support Engineer role, you must have a bachelor’s degree in computer science and related fields like Information technology and Software engineering.

To level up your skillset and get a hike in your salary, you should go for a Master's Degree in that field.

Cloud Computing Platforms

You should have basic knowledge of at least one of the Cloud computing platforms like  AWS(Amazon web services)Google Cloud PlatformAlibabaMicrosoft Azure, and IBM Bluemix. To get started with any one of them, you can prefer watching videos regarding these available on platforms such as Youtube and reading blogs of Coding Ninjas.

Programming Language

You should be familiar with at least one of the programming languages required for cloud computing. 

Technical Certification

Certifications are the gateway to showcasing their expertise and knowledge in a particular field. You don’t need to prove yourself often, and your chances of hiring increase. It increases your attention on social media such as LinkedIn.

Popular certifications for cloud support engineers include AWS (Cloud practitioner) and Microsoft Azure(Azure fundamentals, Azure Developer Associate). There are other certifications of Google Cloud Platform and SAP.

Internships

Internships help us in getting industrial knowledge while studying in college. You train yourself professionally and get hands-on experience in your specialized domain.

This makes you job-ready and familiarizes you with standard industry tools and culture, boosting your chances of landing your dream job.

What is the Salary of Cloud Support Engineer

Salary depends on the skillset you follow and how you benefit the organization. 

The annual income of a cloud support engineer nationally is approximately one crore, and the average individual salary is expected to be 11 lakhs per annum.

The average starting salary for cloud engineers in India is ₹3 lakhs per annum, which increases with experience.

According to the research, 

salary

*Salary may vary according to the company and position.*

Skills of Cloud Support Engineer

Skills of a cloud support engineer

Cloud Infrastructure

It is a set of hardware and software components to perform cloud computing.

Several applications rely on your expertise in building, managing, and analyzing cloud architecture.

Data Management

Cloud Support Engineers first work with big data and data analytics. So you need to acquire this knowledge first.

Security and Disaster Recovery

Must protect all the data from malicious attacks and Cyber security threats.

You need to be prepared for this to save your system from any kind of disaster by backing up your data.

Network Architecture

You must thoroughly understand and implement network architecture to maintain network systems using cloud computing.

Web Services using DevOps

You should know about web services using DevOps to coordinate the understanding between operations and the development teams.

Cloud Service Vendors

You must have a vast knowledge of cloud service vendors (VMWare, AWS, SAP, etc.) with their applications, as employers depend on these systems for their cloud computing processes.

Communication and Leadership

Leadership abilities are essential because cloud support engineers must control teams to collaborate.

Communication abilities are also vital for project documentation and answering consumers' queries.

Future Picture of Cloud Support Engineer

Engineering in cloud support has a very bright future because it is so demanding. We know that investments in businesses lead to creating jobs, and investments will always happen where there are people.

A total of 56 billion net dollars have been invested, primarily in India. Cloud computing now accounts for 80% of the business, and as demand rises, it will soon account for 100% of all business.

By 2025, approximately two million people will be employed in cloud computing, according to research.

Top Companies for the Role of Cloud Support Engineer

Let us look into the top companies for the role of Cloud Support Engineer.

Amazon Web Services(AWS)

Amazon Web Services(AWS), an Amazon category, is one of the most significant clouds.

aws

Glassdoor.com reports that Amazon, a provider of computing platforms, offers Amazon Web Services (AWS), which has received 152.6K user ratings. The business also specializes in cloud solutions tailored to particular industries, blockchain, machine learning (ML), analytics, storage, containers, and migration.

Microsoft Azure

Microsoft Azure is another cloud computing platform provided by Microsoft. 

Azure

It is compatible with open-source technology and provides solutions that assist many industries, including e-commerce, finance, and a proportion of Fortune 500 organizations. 

Oracle

Oracle cloud is a cloud computing platform provided by Oracle Corporation.

Oracle

In terms of scale, one cannot compare Oracle Cloud to AWS because it is a more recent product on the market. Oracle Cloud has a lot to offer, even though it may not be among the top cloud service providers globally. Oracle has made it one of its primary goals to dominate the cloud in the future.

As we have discussed everything about roles and responsibilities of Cloud Support Engineer. Now we will discuss some faqs for the topic.

Frequently Asked Questions

Who is a cloud support engineer?

Cloud engineers are IT specialists that develop, deploy, and oversee cloud-based commercial applications.

What kind of pay might a cloud support engineer expect?

According to the analysis provided in the article, you can anticipate paying anywhere between 3 and 35 lakhs at most. This varies from company to company.

What abilities should a cloud support engineer have?

An essential skill of a cloud support engineer is problem-solving ability. Communication is a crucial skill. Cloud support engineers must be able to interact with clients in a way that helps them understand what's happening with their accounts. Last but not least, technical proficiency is essential since it improves problem-solving.

What makes you the best candidate for the job of cloud support engineer?

If you want to be considered for a cloud support engineer position, you should have at least one year of experience in the field and a solid understanding of the various types of clouds and how they operate. Finally, you ought to have effective communication and problem-solving skills.

How do I remain updated with cloud computing innovations and best practices?

You can keep yourself updated with cloud computing innovations by surfing Coding ninja blogs on cloud computing.

Conclusion

We understood the roles and responsibilities of cloud support engineer in detail. We also explored a cloud support engineer's domains, skills, and salary. This article will help you as a Cloud Support Engineer.

Happy Learning! 

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