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Table of contents
1.
Introduction 📰
2.
Role of Service Engineer at Microsoft 🤓
3.
Salary and Perks 💲
4.
Additional Perks at Microsoft
5.
Responsibilities of Service Engineer at Microsoft 
6.
Skills and Experience required for Service Engineer at Microsoft 🧑‍
7.
How to become a service engineer 🧑‍🎓
7.1.
1. Start early in the race
7.2.
2. Get a college degree
7.3.
3. Experience matters
7.4.
4. Certifications
7.5.
5. Apply for a role
8.
Important Resources( Guided Paths ) 📑
9.
Frequently Asked Questions
9.1.
What is the role of a Service Engineer at Microsoft?
9.2.
What are the necessary qualifications for Service Engineer at Microsoft?
9.3.
What is the interview level for Service Engineer at Microsoft?
9.4.
What are the additional perks of having a Microsoft employee?
9.5.
What is the average salary of a Service Engineer at Microsoft?
10.
Conclusion
Last Updated: Mar 27, 2024

Service Engineer at Microsoft

Author Alok Pandey
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Introduction 📰

Do you want to learn about current PC administration and take part in a new Microsoft service? Does client satisfaction drive you? The Microsoft Managed Desktop (MMD) Service Reliability Engineering Team is at the heart of the service, enabling clients to transform while embracing our cloud technologies.

Service Engineer at Microsoft

 MMD is a growing industry leader in contemporary PC management, with SRE facilitating client success and serving as a major difference when customers make purchasing decisions. In this blog, we will discuss Service Engineer at Microsoft along with his salary, perks, and skills required to become a service engineer.

Role of Service Engineer at Microsoft 🤓

The Microsoft Service Engineer Team is crucial to the service and helps clients to transform while utilizing Microsoft cloud technologies. You will be regularly challenged as the service develops to give clients with more capabilities. You will help customers that use the Microsoft Managed Desktop (MMD)  service rather than on-premises PC management products, and you will collaborate with numerous Microsoft technical teams such as Windows, Office, Intune, and Defender.

Role of Service Engineer at Microsoft

The MMD team allows clients to quickly adapt and install the company's latest end-user products, as well as scale through cloud services. As a Service Engineer, you will work directly with developers and customers ranging from small businesses to multinational organizations. You will be part of an innovative team that uses cloud service concerns to address complex modern PC management challenges. You will collaborate with other engineers to debug, troubleshoot, file defects, and assist in the resolution of customer concerns.

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Salary and Perks 💲

Salary and Perks

An average annual salary of a Service Engineer at Microsoft is 18.4 lakh. However, the breakdown of salary is as follows:

  • Base Pay Average: ₹18,43,548/yr
  • Additional Pay Average: ₹1,58,391
  • Cash Bonus: ₹1,58,391 Avg
  • Stock Bonus: ₹1,71,477 Avg

 ** Salaries are subject to change

Additional Perks at Microsoft

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without any discrimination. Here are some additional perks other than the salary mentioned:

  • Industry-leading 
  • healthcare savings and investments
  • Giving programs
  • Educational resources
  • Maternity and paternity leave
  • Opportunities to network and connect
  • Discounts on products and services
  • Generous time away

Responsibilities of Service Engineer at Microsoft 

Service Engineers in MMD Operations are responsible for responding promptly and correctly to difficulties our customers are experiencing, developing scalable solutions, and proactively identifying trouble indicators and taking action before problems materialize. You'll do the following:

  • Lead troubleshooting investigations in order to resolve difficult issues affecting our customers more quickly, improve our customer experience, and drive MMD service improvements.
     
  • When product knowledge is required, we will communicate with our customers and other technical teams throughout Microsoft.
Responsibilities of Service Engineer at Microsoft
  • Identify emerging patterns or reoccurring scenarios for our technologies and provide feedback/repair items to our MMD engineering team.
     
  • To monitor efficacy and desired outcomes, conduct systematic change operations and validation testing.

Skills and Experience required for Service Engineer at Microsoft 🧑‍

  • At least five years of experience in Technical Escalation Support (in a Tier 2/3 environment), including customer-facing or customer technical support roles.
     
  • Advanced expertise in Microsoft Windows 10 configuration, administration, and troubleshooting
     
  • Technical expertise, troubleshooting skills, and an eagerness to learn about Microsoft Office 365 technologies
     
  • Knowledge of Microsoft Intune, Azure Active Directory, MDM policies, and other operational tools is required.
     
  • Understanding Windows Defender and Windows Defender ATP
     

Skills and Experience required for Service Engineer at Microsoft 

  • Excellent troubleshooting and data/log analysis abilities
     
  • Ability to manage numerous projects concurrently and adapt to shifting priorities, especially while working on complicated technical challenges requiring cross-group cooperation
     
  • A bachelor's or master's degree in computer science, computer engineering, information systems, or comparable experience is required.
     
  • Willingness to work in rotating shifts 24 hours a day, seven days a week
     
  • You will be required to work a rotating on-call schedule on holidays, nights, and weekends for this role.

How to become a service engineer 🧑‍🎓

The Microsoft Service Engineer Team is crucial to the service and helps clients to transform while utilizing Microsoft cloud technologies. Here are the steps for how to become a Service Engineer at Microsoft:

How to become a service engineer

1. Start early in the race

There are measures you can do to get ready early if you're a high school student interested in becoming a Service Engineer at Microsoft. Consider first enrolling in classes that include pertinent subjects like science, math, and English. You may build a foundation of knowledge by taking science and math courses in high school.

Try to look for possibilities to learn computer and engineering skills in addition to your academic work. You may form or join a technology club at your school or hunt for an entry-level position in a repair shop while still a student.

2. Get a college degree

A bachelor's degree or above is often required for employment as a Service Engineer at Microsoft. They possess specific software and hardware development skill sets that need years of study to master

3. Experience matters

Find opportunities to obtain real-world job experience while you are still in school or after you have earned your degree. Your CV will be improved, and you will be able to give clients and potential employers concrete samples of your work if you have relevant industry expertise. Consider getting Experience as a student by pursuing an internship or working part-time in a position that is relevant. Students who want to collaborate with academics conducting computer science research might pursue positions as research assistants.

4. Certifications

After gaining the Experience, it is necessary to have proof of that Experience in the form of certification. Earning certificates will stand out from the candidates from other candidates.

5. Apply for a role

After completing all the above things, it's time to achieve your goal, which you have to apply from the Careers Site of Microsoft. You can also refer to the LinkedIn Page also to know about the opportunity.

Important Resources( Guided Paths ) 📑

To look into a proper roadmap for preparation for any kind of job role, you can follow this article- Roadmap-for-off-campus placements. Also, here are some free resources that will help in your preparation. Don't forget to make use of this valuable content.

The list is not over yet, you can check more free paths through this A Complete Preparation Guide For Coding Interviews So, what are you waiting for?

Still nervous about the preparations? No issues. Practice makes the man perfect and confident! So why don’t you practice and gain some confidence? Here are the links just for you to  

Check out Microsoft Interview Experience to learn about their hiring process.

Frequently Asked Questions

What is the role of a Service Engineer at Microsoft?

Service Engineers in MMD Operations are responsible for responding promptly and correctly to difficulties our customers are experiencing, developing scalable solutions, and proactively identifying trouble indicators and taking action before problems materialize. 

What are the necessary qualifications for Service Engineer at Microsoft?

Service Engineer at Microsoft requires at least five years of experience in Technical Escalation Support (in a Tier 2/3 environment), including customer-facing or customer technical support roles, and advanced expertise in Microsoft Windows 10 configuration, administration, and troubleshooting are a few requirements.

What is the interview level for Service Engineer at Microsoft?

The interview level would be challenging for the Service Engineer at Microsoft position. One should keep in mind that you can't make a place in Microsoft if you don't have excellent skills.

What are the additional perks of having a Microsoft employee?

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without any discrimination. some additional perks other than the salary provided by Microsoft are Industry-leading, healthcare savings and investments, Giving programs, Educational resources, Maternity and paternity leave, Opportunities to network and connect, and many more.

What is the average salary of a Service Engineer at Microsoft?

An average annual salary of a Service Engineer at Microsoft is 18.4 lakh (subject to change). However, there are many other benefits of being a Microsoft employee.

Conclusion

In this article, we have extensively discussed the role and responsibilities of the Service Engineer at Microsoft.

We hope that this blog has helped you to know more about the roles and responsibilities of a Service engineer at Microsoft and if you would like to learn more, check out articles on

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